Terms and Conditions

We reserve the right to changes terms without prior notice or consent. Your legal rights are not affected.
1
Bookings and Services
  1.1 We confirm bookings made by email or on our website by issuing a booking reference.
  1.2 We confirm bookings made by phone by the operator giving you a booking reference.
  1.3 We confirm bookings made by post by sending written confirmation with your booking reference.
  1.4 All services and promotions are subject to availability.
  1.5 Sure Parking reserve the right not to accept or fulfil a booking.
 
2
Prices and payments
  2.1 All prices are quoted in the UK pounds sterling including VAT. It will be the price confirmed at the time of making your booking no matter what prices we may quote elsewhere or in any promotional offer.
  2.2 You can pay for the parking period using a permitted payment card when you make the booking.
  2.3 Full payment of the booked service is due prior to commencement of the service.
  2.4 Increased duration of the stay will be charged and payment collected prior to the return of the vehicle.
  2.5 Sure Parking reserves the right to apply to the DVLA for names and address where the payment has not made.
  2.6 We reserve the right to change any prices before your booking without notice.
   
3
Cancellation and Curtailment
  3.1 The following cancellations policy only applies to the bookings made directly with the sure parking Ltd by the customer. Bookings made through booking agents must be cancelled directly with the booking agents and are subject to the terms and conditions of the individual booking agent.
  3.2 All cancellations must be made in writing by email to info@sureparking.co.uk. All refunds will be made within 14 days of cancellation.
  3.3 Under the Sale of goods and services and data protection legislation, you have 14 calendar days starting from the day after the booking is confirmed to cancel your booking and receive a full refund.
  3.4 SURE PARKING LTD’s standard refunds policy as below.
         a) Cancellations before 48 hours to the start of the contract - £10.00.
         b) Cancellations within 48 to 24 hours to the start of the contract - 50% of the total contract value.
         c) Cancellations within 24 hours to the start of the contract - no refund..
   
4
Liabilities, Exclusion and Limits of Our responsibilities
  4.1 Our Insurance covers our Legal Liabilities.
  4.2 Vehicles and Contents are left at Owners risk whilst the vehicle is parked.
  4.3 All customers are requested to make a full check of their vehicle when it is returned to them at the airport and a signature from the customer to say “I have checked my vehicle and confirm I am fully satisfied that it is in the same condition in which it was left with Sure Parking Ltd”. Any damaged claimed to have been caused whilst in the care of Sure Parking Ltd should be reported now to the SURE PARKING LTD driver who returns the vehicle. If a customer decides to make a claim later, then the burden of proof that the damage was caused by a negligent or wilful act by SURE PARKING LTD will lie with the customer.
  4.4 Please note that small stone chips, dings and minor scratches including those on alloy wheels are excluded from the inspection as they are part of normal driving conditions. All cars get a second inspection at our base.
  4.5 Sure Parking accepts no liability for any loss or damage howsoever caused unless proved to be caused by the negligence, wilful act or default or breach of statutory duty of the employees of Sure Parking Ltd. Nothing in these terms excludes or limits Sure Parking's liability for death or personal injury caused by the negligence of one of its employees. Sure Parking will not accept liability for damage arising from circumstances beyond its control including acts of God, acts of nature, terrorism, war, riots, flooding, damage by vandals, criminal activity.
  4.6 Any indirect loss as a result of damage or loss to the vehicle (such as loss of earnings) is not coved.
  4.7 We accept no liability for mechanical, structural or electrical failure of any part of your vehicle including windscreens, alarms, immobilisers, glass, flat batteries, tyres and wheels howsoever caused.
  4.8 We accept no liability for any faulty car keys, alarm fobs, house or other keys left on the key ring. You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle.
   
5
Customer responsibilities
  5.1 You must make sure that, at the beginning and end of the parking period, the vehicle is in a legal and roadworthy condition for driving on public roads. You must not leave any dangerous, toxic or illegal substances in the vehicle. You will be held liable for any fines, liabilities and consequential loss we incur from a failure to do this. Sure Parking reserves the right to refuse your vehicle on the day and no refund will be given
  5.2 You must let us know about any vehicle immobiliser, automatic security feature or modification to the vehicle (including any for disabled use) that might affect how it handles or operates.
  5.3 You must check the driver's seat and the mirror positions (which may have been moved) when you reclaim the vehicle.
  5.4 The customer warrants that he is the owner of the vehicle or has the power to deal with the vehicle as if he were its owner.
  5.5 If at the end of the parking period the vehicle will not start, we may attempt to start the vehicle using an anti-surge starter pack. If you don't want us to do this, you'll need to tell us in advance. We'll not be responsible for any damage caused by this attempt.
   
6
Reclaiming the vehicle and lost receipts
  6.1 You must produce the receipt or ticket we have provided when you reclaim the vehicle. If you lose the receipt, or ticket, we will need proof of your and the vehicle owner's identity and we may make other enquiries we think are reasonable. Failure to produce the receipt or ticket will delay your departure. We'll charge £10 admin fee.
  6.2 If you realise that the receipt or ticket has been lost or stolen, you should let us know immediately and send us an email with your name, address and booking reference. This should tell us not to release the vehicle until you return.
  6.3 We may refuse to return your keys to you if we believe either that you are not fit to drive or that the vehicle is not in a legal or roadworthy condition.
  6.4 If your vehicle is not collected on the booked date and time, an extra charge of £10 per day will payable on collection
   
7
Complaints procedure
  7.1 All customers are requested to make a full check of their vehicle when it is returned to them at the airport and a signature from the customer to confirm “I have checked my vehicle and confirm I am fully satisfied that it is in the same condition in which it was left with Sure Parking Ltd” will be taken. Any damage claimed to have been caused whilst the vehicle in the care of Sure Parking Ltd should be reported to the SURE PARKING LTD driver who returns the vehicle. If a customer decides to make a claim later, then the burden of proof that the damage was caused by a negligent or wilful act by SURE PARKING LTD will lie with the customer.
  7.2 We will write and acknowledge a written complaint within 5 working days of receiving it.
  7.3 If you can send us any extra information we may ask for and (if necessary) make the vehicle available for inspection, we will try to give you a written decision within 30 days.
  7.4 As long as you can send us any extra information we may ask for and (if necessary) make the vehicle available for inspection, we will try to give you a written decision within 30 days.
  7.5 You can send us complaints by email at info@sureparking.co.uk, or by writing to the Administration Address.
   
8
Moving the vehicle
  8.1 We will keep the vehicle in one of our car parks. You agree to us driving the vehicle within and between car parks.
   
9
General
  9.1 If you have a disability and need special help please let us know when you make your booking.
  9.2 If any provision of these terms is found by any court to be wholly or partly illegal, invalid or unenforceable, unfair or unreasonable then it shall be deemed severable from the remaining provisions which will continue in full force and effect.
  9.3 These terms are governed by the laws of the United Kingdom and Wales and are subject to the exclusive jurisdiction of the English Courts
   
10
Definitions
 10.1 We' – Sure Parking Ltd.
 10.2 'You' – the customer whose name appears on the booking confirmation whether or not that person made the booking or is the vehicle owner.
 10.3 'Vehicle' – the vehicle details of which appear on the booking confirmation.
 10.4 Administration Address' – Sure Parking Ltd, Unit 2A, Gatwick Business Park, Horley, Surrey, RH6 0AH.
 10.5 Parking Period' – the parking period inclusive of the dates shown on the booking confirmation.
   
Customer Service Number 01293 823143
 
Sure Parking Ltd
 
Unit 2A Gatwick Business Park
 
Kennel Lane
 
Horley
 
Surrey
 
RH6 0LY
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